Shipping returns

Device Issues & Troubleshooting:

If you are having any issues with your device please contact support to help you troubleshoot your device/supplies. We consider ourselves device experts. You can reach us at either: support@fit2health.co or +1 (215) 398-1365.

If we determine the device is not working - due firmware/device itself - we can issue a replacement once you have returned your device. We will not issue a refund.

We'd love to support you in using and connecting your device.

Manufacturer and warranty information can be found in the device manual.

Shipping Policies

We ship orders using major carriers, including USPS and UPS. You can select your preferred shipping method at checkout, when available.

Most orders are processed within 1 business day, though this may vary during peak periods, promotional events, or if an item is on backorder. Once your order ships, tracking information will be sent to your email.

Shipping Rates

Shipping options and costs are provided at checkout. Rates are calculated based on your location, order weight, and selected delivery method.

International Shipping

We offer international shipping to select countries. International customers are responsible for any import duties, taxes, or customs fees that may apply. These charges are not included in the product or shipping prices and must be paid separately upon delivery.

Please note that international delivery times may vary depending on customs processing and carrier operations in your country.

If you have any shipping-related questions or concerns, contact us at support@fit2health.co

Return Policies & Device Issues

We accept returns on most unopened and unused items within 30 days of purchase. To be eligible for a return, the product must be in its original packaging and condition.

Some items are final sale and not eligible for return, including but not limited to test kits, diagnostic supplies, and other items with expiration dates. These are excluded due to health, safety, and shelf-life concerns.

Domestic Returns (U.S.)

Customers are responsible for return shipping costs.
To begin a return, visit our Self-Serve Return Portal.

If a returned item is found to be opened, used, or otherwise ineligible for a refund, we will contact you with the option to have the item shipped back at your expense or disposed of.

We do not accept returns beyond 30 days or for used/opened items due to health and safety concerns.

International Returns

International customers are responsible for all return shipping fees, including any duties, taxes, or customs charges. We are not responsible for covering or reimbursing these costs.

Please email support@fit2health.co prior to sending any international returns to confirm eligibility and receive return instructions.

Once a return is received and approved, a refund will be issued to the original payment method. Refund processing times may vary depending on your bank or payment provider.

If you have any questions or need help with a return, reach out to us at support@fit2health.co.

Last Updated: 9/02/2025